shipping & returns

white shipping envelopes of NURA jewellery shop

Shipping

We offer trackable worldwide shipping on all our products. Shipping costs range from 4 EUR to 10 EUR depending on the size of the order and shipping method requested. The exact cost is calculated once you add your items to the shopping bag and it can be viewed by clicking on the shopping bag icon. Your order will be shipped 1 to 2 business days after the order confirmation, provided it includes in-stock items only*.



Bratislava - delivery within 1 to 2 business days

Bratislava - in person pickup at NURA showroom - ready within 1 to 2 business days

Slovakia - delivery within 1 to 2 business days (we ship from Bratislava, Slovakia)

The EU - delivery within 3 to 5 business days (courier), 6 to 10 business days (registered mail service).

Outside the EU - delivery within 7 to 20 business days (registered mail service).


*If your order includes a Made To Order item, please allow 4 - 6 weeks for production. Your order will be dispatched as soon as possible. If you need to receive your order by a certain date, please get in touch with us by emailing customers@nura.design.

Please note that orders shipped outside of the EU may be subject to import duty and taxes to be paid at the point of delivery by the receiver.


All orders are sent via trackable mail or courier service. All shipping options for your region are indicated at the checkout.



jewellery boxes wrapped in beige riboons


Returns

If you are not happy with your online purchase, you may return or exchange your undamaged and unused goods within 14 days. The customer is responsible for shipping charges associated with returning a non-damaged item.

Should you wish to return an item, please contact us at customers@nura.design for advice and support.


You can return any items, except for Made To Order products, provided the following has been met:

  • You have notified our customer service team by emailing customers@nura.design within 14 days of receiving the order and we have authorised your request by providing you with our Return Form link and return address.
  • NURA’s Returns Form, which is provided upon your return request, has to be filled in and submitted within 14 days of receiving the order.
  • Returned items have to be shipped to the address provided by us within 14 days of receiving the product.
  • The return shipment has to be sufficiently packaged to protect the contents of the parcel. If possible, we suggest that you use the original packaging.
  • Returned items have to be complete, without any damage, and returned in their original box/packaging and in an unused condition.

We also recommend using a trackable shipping service, so that you have a proof of postage and you can provide us with a tracking reference in case the package does not reach us or any other issue occurs.



Exchange of products purchased at NURA showroom

If you made the purchase in person at NURA showroom, you may exchange your undamaged and unused goods within 14 days of purchase. Please email our customer service (customers@nura.design) first, so that we can provide instructions on how to proceed.



Faulty Items

In case your order arrived damaged or incomplete, please contact our customer service team within 24 hours after receiving the order at customers@nura.design. Please remember to take a photo showing how it was delivered to you before writing to us.

NURA's INSTAGRAM