Privacy policy

INTRODUCTION

We recognise the importance of protecting the privacy of personal and financial information. We have instituted strict policies and security measures to protect the information you provide us. When you use our online store or register with us to receive newsletters, you give us your consent to process and use such submitted personal data in accordance with this privacy policy. This Privacy Policy applies to all protected personal information collected, maintained or used by NURA. Please stay updated on any changes to this Privacy Policy by visiting our website.

WHAT TYPES OF PERSONAL DATA DO WE COLLECT?

We believe that privacy is a fundamental right, so our website is designed to minimise the collection and use of data. We collect personal data that you submit to us; for example, when you place orders, contact our customer service or signup to receive newsletters. The personal data that you submit to us may, for example, include contact information such as an email address or a name. We only ask you to provide us with the personal data that is necessary for fulfilling the requested service. NURA does not collect or store any credit card information from our online customers.

WE COLLECT THE FOLLOWING INFORMATION:

Contact details and shipping address that you submit to us when you make an order at NURA.
Email address and name if you submit it to us when you subscribe to our newsletters.
Usage data whenever you interact with our services.
The information about the device you use to access our services and related data, including the IP address and browser type. We may see your geographic location based on the IP address.
If you come to our website from an external source (like a link from another website or in an email), we keep information about that source.
We might collect data from third parties, but only if you give those parties permission to share it with us.
We use third-party tracking services that use cookies and page tags. We do this to collect aggregated and anonymous data about our website visitors. The data might include usage and user stats.

WHY DO WE COLLECT PERSONAL DATA?

NURA will collect and use your personal information as described in this Privacy Policy and as permitted by applicable laws to deliver our services. We collect personal data in order to provide or fulfil a service requested by or for you – e.g. processing your order, keeping you informed via our newsletters for which you have specifically subscribed. The collection of personal data might also be necessary for one or more of the following legitimate interests pursued by NURA:

To analyse and monitor customer patterns and better understand the interests and preferences of our customer audiences so we can consistently improve our products and services.
To ensure the proper functioning and security of our services, for example by preventing fraudulent activity.

HOW IS PERSONAL DATA USED?

We may use your personal data for the following purposes:

To process your orders and returns via our online services.
To contact you in the event of any problems with the delivery of your items.
To answer your queries and to inform you of new or changed services.
To send marketing offers such as newsletters – only if you give us your consent to do so.
To make analyses in order to provide you with relevant marketing offers and information.
To validate that you are of legal age for shopping online.
To test and improve our systems by which the services are provided.
To prevent misuse or improper use of our services.

HOW LONG DO WE STORE THE DATA?

We will keep your data for as long as necessary to fulfil the purposes above or for as long as we are required by law. After this, your personal data will be deleted.

WHERE IS YOUR PERSONAL DATA STORED?

The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws.

WHAT ARE YOUR RIGHTS?

REQUEST INFORMATION

You have the right to request information about the personal data we hold on you at any time by contacting us via email: customers@nura.design.

EDIT OR DELETE YOUR INFORMATION

If your data is incorrect, incomplete or irrelevant, you can ask to have the information corrected or removed. We cannot remove your data when there is a legal storage requirement, such as book-keeping rules or when there are other legitimate grounds to keep the data. You can request deleting your personal data when it’s no longer needed or if processing it is unlawful.

WITHDRAW FROM PROCESSING YOUR DATA FOR MARKETING PURPOSES

You can withdraw your consent to us for using your personal data for marketing purposes at any time. If you want to unsubscribe from our newsletter please follow the instructions in the footer of one of the marketing emails sent to you.

HOW CAN YOU EXERCISE THESE RIGHTS?

If you wish to request, edit or delete your personal data that we hold, please contact us by emailing to nura@nura.design. You may be asked to provide information to confirm your identity (such as clicking a verification link, entering a username or password) in order to exercise your rights. If you want to unsubscribe from our newsletter, please follow the instructions in the footer of one of the marketing emails sent to you.

WHO HAS ACCESS TO YOUR PERSONAL DATA?

We do not sell, rent or disclose our client’s names, addresses, email addresses or other personal information to any other entity. In order to maintain our website, to manage our database, to distribute emails and to provide client communications, NURA contracts with selected third parties listed below. As necessary, the personal information you provide to us may be processed by these third parties, solely on NURA’s behalf but we do not authorize any of these service providers to make any other use of your information. We do not otherwise disclose your information to third parties unless we are required to do so by law or in connection with a legal claim or proceeding.

PAYPAL

When making the payment via PayPal you agree to PayPal Privacy Policy.

MAILCHIMP

We use MailChimp as our marketing automation platform. By subscribing to receive NURA’s newsletters, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with Mailchimp Privacy Policy.

GOOGLE

We use Google Analytics to measure and evaluate access to and traffic on our site and create user navigation reports for our site administrators. Google operates independently from us and has its own privacy policy, which we strongly suggest you review. Google may use the information collected through Google Analytics to evaluate users' and visitors' activity on our site. For more information, see Google Analytics Privacy Policy.

We take measures to protect the technical information collected by our use of Google Analytics. The data collected will only be used on a need to know basis to resolve technical issues, administer the site and identify visitor preferences; but in this case, the data will be in non-identifiable form. We do not use any of this information to identify visitors or users.

FACEBOOK

When you share content on our website via the Facebook share button or contact us via the Facebook chat plugin you are agreeing to Facebook Terms & Privacy policy.

TYPEFORM

When submitting a form via the Typeform application (suggesting a designer) you agree to Typeform Privacy Policy.

HOW DO WE PROTECT YOUR PERSONAL DATA?

We have taken technical and organisational measures to protect your data from loss, manipulation, unauthorised access. We continually adapt our security measures in line with technological progress and developments. However, while we take all reasonable steps to protect your personal information from unauthorized access, use or disclosure, you accept that no internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.

WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA?

NURA s.r.o. (“NURA”), is the controller of the personal data you submit to us and responsible for your personal data under The General Data Protection Regulation (GDPR) (EU) 2016/679.

COOKIE POLICY

WHAT IS A COOKIE?

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device which stores and sometimes tracks information about your use of the site.

WHY DO WE USE COOKIES?

NURA uses cookies to enhance and simplify your visit. For example, cookies allow us to save the items in your shopping bag, so these are not lost, when you continue browsing our site. When you enter our site our web server sends a cookie to your computer, which allows us to recognise your computer. This information is anonymous; we cannot relate the cookie information to you directly. We do not use cookies to store personal information, or to disclose personal information to third parties.

Local storage is technology which allows a website to store and retrieve data on your computer or other device. We use local storage to enable certain features, including storing certain parts of our site on your device so that those pages load more quickly when you next visit them.

We use cookies for a number of reasons:

To allow you to use essential features of our site such as storing your product selections to your shopping bag whilst you continue to shop and/or navigate to different pages of the site and accessing secure areas of the site. If you choose not to accept these cookies, you will be unable to use our site for shopping, only for browsing.
To collect information about how you use our site, so that we can improve the quality of our site and service. This information is used by us to:

Provide statistics on how our site is used
See how effective our adverts are by identifying which website you arrived from
Help us improve the site by measuring any errors which occur during your browsing experience
Provide you with improved site functionality by allowing access to additional services such as our Messenger (chat)
We can also restore what is in your shopping bag if you wish to return on a subsequent browsing session.

THIRD-PARTY COOKIES

We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics. These cookies may also link to social networks such as Facebook or provide advertising agencies with information on your visit so that they can present you with adverts for NURA’s products and services, which may be of interest to you.

To the extent any personal information is collected through first-party Cookies, our Privacy Policy applies and complements this Cookie Policy. Personal information collected through a third-party Cookie is subject to the Privacy Policy of that third party, and not our Privacy Policy. Please familiarize yourself with the respective Policies here:

We do not share with these third parties listed above any information that would readily identify you (such as email address); however, these third parties may have access to information about your device (such as IP address). We do not have access to, or control over, the technologies that these third parties may use to collect information about your interests, and the information practices of these third parties are not covered by this Privacy Policy.

WHAT TYPES OF COOKIES DO WE USE?

STRICTLY NECESSARY COOKIES

These cookies allow you to use essential features of our site. If we did not use these cookies, you would be unable to use our site for shopping, only for browsing. These cookies are used for:

Keeping track of what you have in your shopping bag
Remembering you when you return to our site
Enabling you to navigate to different pages of the site during your browsing session
Accessing secure areas of the site, including payment

These cookies don’t collect information that identifies a visitor.

DISABLING OR CHANGING PREFERENCES ON ESSENTIAL/STRICTLY NECESSARY COOKIES

Please be aware that restricting cookies and/or local storage will affect your user experience and may prevent you from using parts of our website.

Most web browsers automatically accept cookies, but you do not have to accept them. To disable cookies, you should access the “help” tab on your browser. However, your visit to our website will be significantly enhanced if cookies are not disabled. If you do not disable your cookies, you accept our collection and storage of any of your personal information such cookies contain. We do not use cookies to store personal information, or to disclose information to third parties.

ANALYTICAL COOKIES

These cookies collect information about how you use our site so that we can elevate your user experience and improve the quality of our site and service. All information collected is anonymous and we will not share this information with third parties. For example, these cookies allow us to:

Provide statistics on how our site is used, such as browser usage and number of visitors
See how effective our adverts are by identifying where you click and which website you arrived from
Provide feedback to our selected third party partners that one of our visitors also visited their website (including details of any products you bought)
Help us improve the site by measuring any errors which occur during your browsing experience

DISABLING OR CHANGING PREFERENCES ON ANALYTICAL COOKIES

You can opt-out of having to make your site activity available to Google Analytics by installing the Google Analytics opt-out browser add-on.

Find out more about the ways you can control the information that is shared by your web browser when you visit or interact with Google services on our website and other websites across the web here.

ADVERTISING COOKIES

Marketing Cookies are set to display targeted promotions or advertisements based on your interests on the site or to manage our advertising. These cookies collect information about your activities on this site and other websites. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of the advertising campaigns.

DISABLING OR CHANGING PREFERENCES ON ADVERTISING COOKIES

Using these browser tools below, you can control the collection and use of web viewing data for interest-based advertising and other applicable uses on your browser.

DAA
EDAA

Please note opting out through these mechanisms does not mean you will no longer be served adverts across the web. You will still receive other types of online advertising from participating companies and any type of advertising from non-participating companies, and the websites you visit may still collect information for other purposes.

HOW DO I DISABLE COOKIES?

You can find more information in the section above or on this link.

LINKS

The site www.nura.design may include links to other websites, which do not fall under our supervision. We cannot accept any responsibility for the protection of privacy or the content of these websites, but we offer these links to make it easier for our visitors to find more information about specific subjects.

CHILDREN’S PRIVACY

We do not wish to collect personal information from anyone under the age of thirteen (13). If you are under the age of thirteen (13), please ask your parent or guardian to register.

ACCEPTANCE OF PRIVACY AND MODIFICATIONS

By accessing and using the NURA website (including purchasing items through our website), you consent to our collection and use of your information as described in this Privacy Policy. NURA reserves the right occasionally to make changes to its Privacy Policy or practices. We will post the updated policy on our website, and thus we encourage you to review this page from time to time, particularly each time you use our online shop. We will notify you of any changes in our Privacy Policy by posting the modifications on our website.

If you have any comments or queries regarding our privacy policy, please send an email to customers@nura.design.